Reference

How fanduel Handles Your Personal Data

This Privacy Policy sets out exactly what personal data fanduel collects when you open an account, how we use and store it, and the rights you hold over…

Data collected only as neededYour rights are clearly statedContact us to request changesRetention periods disclosedJurisdiction-dependent access
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fanduel How fanduel Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to ask us to delete records associated with your account, our privacy team is…

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email and the specific data action you are requesting — access, correction or deletion — so we can act without delay.
Live Chat Support Our support window is available daily. Open the chat widget from your account dashboard, select the Privacy or Data category, and our agent will log your request and escalate it to the relevant team.
Written Postal Request For formal requests, you may write to our registered data office address listed at the bottom of this policy. Include a copy of your account verification document so we can confirm identity before acting.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

fanduel uses a layered approach to protecting your account data — from encrypted data transfer during UPI and PhonePe transactions to session timeouts that reduce exposure on shared devices.

Data Encryption in Transit

All data moving between your device and our servers travels over TLS encryption. This covers your login session, account updates and any payment reference exchanged with UPI, Paytm or PhonePe gateways.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can manage or block non-essential cookies from the cookie preferences panel in your account settings.

Account Security Controls

Two-factor authentication is available on your account. We recommend enabling it so that even if your password is exposed, a second verification step via your registered mobile number is required before access is granted.

Data Retention Periods

We hold your account data for as long as your account remains active and for a further period required by applicable law. Once that period ends, personal identifiers are deleted or anonymised from our records.

Who Can Access Your Data

Access to your personal data inside fanduel is restricted to staff with a direct operational need — for example, the team processing your PhonePe withdrawal or verifying your identity document during KYC review.

Requesting Changes to Your Data

You may request a correction to any inaccurate data we hold at any time. Send your request via email or live chat with the specific field you want updated, and we will confirm the change within five working days.

Your Privacy Policy Questions

The questions below cover the situations Indian account holders ask about most frequently — what we collect, how long we keep it, how you can see it, and what happens when you close your account.

We collect your name, email address, date of birth, phone number and address at registration. If you deposit via UPI or Paytm, we also record the transaction reference to match payments to your account accurately.

We share data only with service providers directly supporting your account — payment processors like PhonePe or Paytm, identity verification partners, and fraud-prevention services. We do not sell your data to advertisers or unrelated third parties.

After account closure, we retain your records for the period required under applicable law. Once that statutory retention window closes, personal identifiers are deleted or anonymised so they can no longer be linked back to you.

Yes. Submit a data access request by emailing our privacy team or using the live chat option in your account dashboard. We will compile and send your data within the timeframe required by applicable privacy regulations.

Send a deletion request via email or live chat, quoting your registered email address. We will process the request and confirm deletion, subject to any data we are legally required to retain for regulatory or dispute-resolution purposes.

We use session cookies for login continuity and analytics cookies to see how the site is used. You can manage cookie preferences from the settings panel in your account. Blocking analytics cookies does not affect your ability to deposit or withdraw.

Access and the applicability of this policy depend on local law and are available where local law permits. If you are in a region of India where access to this platform is restricted, you should consult applicable local regulations before proceeding.

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